Never buy from Kodak

Hey everyone,

Did you miss me?  Now this post is a warning to all. Never buy from Kodak.  Totally reputable company, can't solve an issue to save their lives.

The other day I was going to cancel an account I had because I was frustrated with a couple of things. The customer service diva was so good with handling my issues that I am staying with that company.  Now, I will recommend that company.

They say a person who has a good experience doesn't say much but if they have a bad experience, they tell 10 people. Well, I'm telling all of you.  Plus I plan to write a letter to the company (not that it will do anything).

If you can avoid it, don't buy from Kodak. They have misinformation on their website. Then when you call the company about the product you bought, you're transferred 3 times back and forth between two departments. I finally demanded I speak to a manager and he said she would call back within twenty minutes.  It is now one week and two days, no call.

So we found the correct item on another website so I called to get a return slip.  I asked the lady, hey do I have to pay for this?  She said well you ordered it.  So I explained that I ordered it because of what it said on their website. She said to me, "Well ma'am just send it back and then we can talk about refunds for shipping costs."  I said, "Well just send me the return label."  Basically I want to be done with them. I don't care how.

I will never buy another Kodak product. I thought I had a good product but their customer service ruined it for me. I don't know if you have the same philosophy, but when I have a problem with what I buy, I want someone to help me.  If the company won't help me, then I won't buy from them.

My suggestion is don't do it either.
M